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Sauder Press Release
Sauder Woodworking Co. Earns Top Contact Center Award from Benchmark Portal
ARCHBOLD, Ohio — April 18, 2023 — Sauder Woodworking Co. earned the 1st place Top Contact Center award for 2023 from Benchmark Portal. The Top Contact Centers Contest compares the performance of contact centers throughout North America by evaluating their key metrics against other centers based on center size.
Sauder achieved the highest ranking within the Small-size Category (50 agents or less). Entries are all cross-checked, validated and approved by certified contact center experts, and the resulting submissions are scored based on both quality and cost efficiency.
“We are so excited, proud, and honored to receive this top-ranking award,” said Jessica Stuckey, Sauder’s consumer services manager. “Our team has always been committed to delivering the best customer service within the furniture industry. This recognition is especially rewarding since it extends well beyond our industry, as the competition included top-notch contact centers in financial, insurance, healthcare, and other facets of business.”
Since the Top Contact Center Contest process is based entirely on statistical comparison to the world’s largest and most respected database of contact center metrics, this competition can objectively identify centers that are achieving superior results both in financial and qualitative terms.
In the eleventh year of competition, Benchmark Portal’s Top Contact Center Contest grouped submissions into four categories. Each center was compared from a wide variety of industries and assigned numerical ratings. As a result, Sauder Woodworking Co. was determined to be the highest ranked Top Contact Center in North America.
“Sauder’s achievement of 1st place Top Contact Center shows that it has achieved outstanding results when compared with centers from a wide variety of industries, which is a great accomplishment,” said Bruce Belfiore, Benchmark Portal CEO. “This is not easy to do, and we congratulate them.”
Headquartered in Archbold, Ohio, Sauder is a privately held, third-generation, family-run business. Sauder is the inventor and leading provider of ready-to-assemble furniture in North America. Other market segments include Sauder Commercial Office™ and Sauder Building Products™ which includes Sauder Cabinetry™ and Sauder Closets™. Sauder subsidiaries include Progressive Furniture Inc. and Sauder Manufacturing Company.
“It takes a significant attention to detail, quality and cost-efficiency to provide effective support and service for flatpack furniture,” said Kevin Sauder, Sauder president and CEO. “Our Ohio-based call center is among the best, ensuring customers have an outstanding experience each and every time they contact us for assistance.”
About Sauder
Sauder Woodworking Co. is the leading North American producer of ready-to-assemble furniture. A family-run business based in Archbold, Ohio, Sauder embraces sustainability measures that reuse and recycle more than 98 percent of its solid waste materials. Sauder combines nearly 90 years of American manufacturing experience with expanded global sourcing capabilities to meet the needs of consumers and retail customers. The company currently offers over 70 furniture collections that enable everyone to experience the joy of affordable style. Follow us on Instagram, Pinterest, Facebook, Twitter and YouTube. Learn more at Sauder.com.
About BenchmarkPortal
From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
