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| Furniture What's New Dealers Services About Sauder My Items |
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| Can you give me the cost of a specific item? | |
| This website shows an estimated price for each item to be used for comparison purposes only. Sauder furniture is only sold through retail stores and catalogs, so prices may vary. You may want to shop around for the best price. | |
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| What’s your furniture made of? | |
| An environmentally friendly material called "engineered wood," a combination of high quality hard wood and soft wood materials which are residuals of other lumber processes. These materials are bonded together with a synthetic resin, then applied to high heat and pressure. The result is dense, strong panels which are then laminated and cut into pieces. | |
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| What do I use to clean your product? | |
| Simply clean with your favorite furniture polish or a damp cloth, then wipe dry. | |
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| Do they come unfinished? Can I paint/varnish? | |
| All Sauder furniture has a paper laminate finish that cannot be painted or varnished. While our pieces are not available unfinished, you can get them in most popular wood colors, as well as black and white. | |
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| Does the laminate have a protective coating? | |
| The laminate finish is applied using a special in-house process that gives the piece of furniture its beautiful finish with a protective finish. | |
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| What finishes are available? | |
| We can send a color sample to you to help match an existing color. Usually a model number is part of a "Collection" and is only available in the color illustrated in our brochure. Some "Collections" come in more than one color. Unfortunately, we are not able to build custom furniture. | |
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| What are the dimensions? Will it hold my TV, VCR, computer, etc.? | |
| Sauder furniture is designed to hold most popular audio, video and computer equipment. However, there’s simply no way to design furniture that will hold all makes and models. To be sure you’re getting the space you need, measure your equipment, then check the furniture dimensions listed in our brochures or on the furniture cartons. Sauder Consumer Service Department can also help you with exact measurements of inside compartments and shelves. | |
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| Is it waterproof? | |
| Yes and No. If something is spilled on the surface and is wiped up, no damage will be done. If the liquid is left on the surface for a long period of time, the board will absorb the liquid and cause damage to the board (just like solid wood). | |
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| How long does it take to assemble a piece of Sauder furniture? | |
| Assembly times can vary considerably. Some models can be assembled in an hour or two, while others may take several hours. The assembly process is relatively simple, but can be time consuming. The more experience you have with our furniture, the faster the job will go. Working with someone can also cut your assembly time considerably. | |
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| Do you offer home assembly? | |
| Not directly, but we may be able to help you find someone who assembles in your area. Please call our Consumer Service Representatives from 9 a.m. to 5:30 p.m. Eastern Time Monday thru Friday for assembly assistance over the phone. | |
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| What tools will I need? | |
| A #2 Phillips screwdriver and a hammer. Although it may prove helpful during assembly of our larger items, using a power screwdriver could cause damage to your furniture if screws are over tightened. A tape measure and/or an adjustable wrench may occasionally be used on some of our furniture. | |
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| Can I add casters to my furniture? | |
| No! If the unit was not designed with casters, it is not safe to add casters. If you add casters, your warranty is VOID. | |
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| Can I leave the back off? | |
| No! The back adds stability to the unit, and it makes the unit square. The unit is not safe without the back properly assembled. | |
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| Will I need more help than the instructions offer? | |
| We do everything we can to make our assembly instructions clear and thorough. Things like illustrating each step in the assembly process, providing full-size drawings of screws and hardware, and labeling each major piece with a lettered sticker so it’s easy to identify. But rest assured, if you ever have difficulty in assembling a piece of Sauder furniture, a trained furniture technician is just a free phone call away, every Monday through Friday, from 9 a.m. to 9 p.m., Eastern Time and Saturdays from 11 a.m. to 4 p.m. |
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| Can I buy directly from Sauder? | |
| Sauder does not sell directly to customers, but our furniture is sold at retailers everywhere. We’re always happy to help you find a retailer who carries the items you’re looking for or one who could special order them for you. | |
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| Can you send me a catalog? | |
| We would love to. Just complete our catalog request form, call our Consumer Service Department at 1-800-523-3987 or e-mail us with your complete mailing address. We’ll send you a full-color brochure covering the entire Sauder line by matching collections. You’ll also receive a list of major retailers in your area who carry Sauder furniture or who can special order a piece for you. | |
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| Where can I buy your product? | |
| Sauder products are sold at retailers everywhere. Searching by zip code and a model number, we are able to locate stores in your area that stock or special order specific items. If you prefer to shop a store with an extensive selection of Sauder furniture, please call our Customer Service Department at 800-523-3987 to locate an RTA furniture superstore near you. These stores carry or can special order a full line of Sauder furniture. | |
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| Do you have outlet stores? | |
| We have just one Sauder Store & Outlet, which is located in Archbold, Ohio, near our corporate headquarters. The store, which offers the entire Sauder furniture line along with select set-up samples, is located on the Historic Sauder Village complex near the many attractions offered on the campus. If you’re ever in northwest Ohio, we hope you’ll stop by. | |
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| What does your warranty cover? | |
| The warranty protects the original purchaser of a piece of Sauder furniture for five years from the date of purchase against defects in all furniture components. If a component proves defective within the term of the warranty, Sauder will furnish a replacement component at no cost. No assembly or labor included. | |
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| Are you a public or private company? Can I buy stock? | |
| Sauder is a privately held company and no stock is available for purchase. Thank you for your interest. We consider your inquiry the highest form of compliment. | |
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| How long has the Sauder Company been around? | |
| Sauder Woodworking Company was founded by Erie Sauder in 1934 during the Great Depression, and it has remained a family-owned, family-run business ever since. | |
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| Where is Sauder based? | |
| Approximately 40 miles west of Toledo in the small northwest Ohio town of Archbold | |
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| Why do some of the pages on this site not load in Netscape 6? | |
| There are performance issues with our site and the use of Netscape 6. We recommend you upgrade to at least Netscape 6.1 to use our site. | |
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| Why does nothing load when I click to view more images or dimensions for a product? | |
| You may have a pop-up blocker installed or javascript has been disabled for your browser. Our site uses pop-up windows to display some of the content. Please disable your pop-up blocker and check that javascript is enabled when using our site. | |
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| Why are there no items in the "My Items" section after I have saved items? | |
| The use of "My Items" on the sauder.com website requires that cookies be enabled. Please check that cookies are enabled for your browser. | |
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